Our objective is to ship products within 3 business days of receipt of an order. We use USPS as our shipper and ship to the 50 contiguous states within the USA, we do not ship to international destinations at this time. We have divided states into 4 zones based on distance and cost from our manufacturing location, which is in Yorkville, Illinois. We use standard shipping to provide the lowest possible cost. Shipping times vary based on the zone the customer destination is situated in, but generally standard shipping is approximately 6 to 10 days. Shipping schedules are estimated based on standard guidelines provided by USPS. An expedited option for customers who want the product in the shortest possible time may be made available based on feedback.
All merchandise is inspected to ensure the highest standards of quality and packaging before shipment. If your lava rock grill converter arrives damaged, you must immediately call USPS and report it. Save all original packing materials as they will want to inspect it. Please inspect your lava rock grill converter upon receipt to make sure it is free of defects and all the parts are provided per instruction manual. Please contact customer support if you have any questions or need additional advice. If your product is defective and you wish to return it, contact customer support within 3 days of receipt of delivery of the product and we will issue a RMA(Return Material Authorization), and a prepaid shipping number to ship it back to our warranty return center using standard shipping. We will evaluate the product and refund the product and shipping cost upon confirmation of the defect by our warranty center. Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. All returned items must be in new condition, in their original unaltered box (including the UPC code being intact) and must include all packing material, manuals and accessories. Integrated Design Innovation is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only. If you wish to return the product for any reason other than it being defective, please contact customer support within 2 weeks and we will issue a RMA(Return Material Authorization) and you may ship the product back to our warranty return center. We will refund the cost you paid for the product excluding shipping if returned undamaged, with original packaging.
The Lava Rock Grill Converter is warranted to be free of defects in manufacturing and workmanship. It is also warranted to fit in your grill using the Universal Mounting System, based on correct measurement of the grill to be converted. The "Universal Mounting System" is described in the instructions provided, in the unlikely event that the product does not fit your grill, please contact customer support and we will provide assistance to make sure all instructions are being followed. If the Lava Rock Grill Converter is not compatible with the your grill, it may be returned by following the directions provided above in “Returns” under ‘returning a defective product’.
If the order is shipped within Illinois , the law requires that local sales tax be added to the order total including the amount of the shipping charge. We do not collect tax for orders shipped out of Illinois.
This entire website, copy, images, logos, indicia, text, content, and unique method of showcasing products is copyright 2015 Integrated Design Innovation. Permission to use documents delivered from this World Wide Web site and/or server and related graphics is restricted. The name of Integrated Design Innovation or any of the above trademarks or logos may not be used in advertising or publicity pertaining to distribution of this information without specific, written prior permission. The information contained in this website is subject to change without notice. We are not responsible for typographical, technical, or descriptive errors of products herein.
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We reserve the right to limit quantities ordered and all orders are subject to acceptance by us.
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The Seller will not be liable for any all loss or damage suffered by the Buyer in excess of the contract price nor is the Seller will not be liable for death or personal injury as a result of the Seller's negligence or that of its employees or agents.
These terms and conditions are subject to change without notice, from time to time in our sole discretion. We will notify you of amendments to these terms and conditions by posting them to this website. if you do not agree with these terms and conditions, please do not access this website.